Customer Focus, Service Design and Marketing blog posts

Coding photo & libraries week banner

A great start for Libraries Week

The first UK wide Libraries Week took place from 9-14 October 2017. Save the date, because everybody’s favourite week will return from 8-13 October 2018!

Plastic tape measure in a roll

Measuring up for success

Exploring the meaning of 'value' to stakeholders in the library and information research field.

Picture of a white puzzle with a black piece missing

Evidence and evaluation: Practical tips on demonstrating your value to stakeholders

Blog post talking about LIRG's upcoming "Measuring up for success: A practical guide to demonstrating your value and impact to stakeholders" workshop and accompanying AGM
The Data Librarian's Handbook

Top tips for a data reference interview

Helpful hints from Robin Rice and John Southall to guide you through a difficult reference interview

iPads in use with the NHS

Collaborating to use iPads as a therapeutic resource

A collaborative project to introduce iPads as a therapeutic resource at Dudley and Walsall Mental Health Partnership highlights the valuable role that library services can play alongside clinical and non-clinical departments, explain Kal Dhanda and Emily Johnson.

The Humans author Matt Haig signing a copy of his book

The Big Read: how shared reading transforms lives

Wendy Morris explains how a joint reading project at Kingston ­University to make students feel part of their new community has raised the profile of library services and is growing into partnerships in the community and with other universities.

Weston library

Designing libraries: how the Bodleian’s Weston Library was transformed

The Bodleian Libraries’ new Weston Library reopened to readers in 2014 following a three-year, £80 million refurbishment.

Old newspapers, clothes etc. displayed on a table

Bringing people together in memories

Victoria Treadway et al report on an NHS/public library partnership project between Wirral University Teaching Hospital NHS Foundation Trust and Wirral Council to support the wellbeing of people living with dementia, creating reminiscence boxe

People talking at Macmillan library

No one in Glasgow should face cancer alone

Craig Menzies reports on how Macmillan Cancer Support has been working with Glasgow’s library service to provide practical and emotional support and access to quality information to those living with cancer.

magnifying glass at centre of network

An introduction to altmetrics for librarians, researchers and academics

I’ve written about altmetrics for library and information professionals previously for this blog and why it should matter for them.