UkeiG CPD Course: Advanced Knowledge Management: Strategy & Digital Implementation

Dion Lindsay, Real Knowledge Management (DLC Ltd)

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Tue, 24th Oct 2017 - 9:30am to 4:30pm

This advanced course explores in depth KM strategic planning and how to implement KM platforms effectively in the digital workplace. It will help you to articulate an organisational business plan to champion and start you on the road to a pervasive and successful KM culture in your organisation. It builds on the success of Dion Lindsay’s “Practical KM for Information Professionals” but participants need not have attended that course.

Who should attend?

  • KM practitioners and managers who want to take their skills and knowledge to the next level
  • Senior managers with responsibility for knowledge mobilisation and sharing initiatives who need an enterprise-centric view of KM
  • Information managers and staff who are planning or contemplating embracing KM as a key service
  • Senior professional services staff outside of library and information services (IT, Finance, Communications, HR, for example) who require a strategic overview of KM implementation issues
  • Digital librarians and information professionals

Previous delegate feedback

This is a new course. Delegates who attended “Practical KM for Information Professionals” learned a lot and found it invaluable on their return to the workplace.

“I like the no nonsense approach.”

"An excellent amount of content in a relatively short amount of time"

“I finally understand KM!”

“So many case studies of good practice with practical examples of how to implement KM in a work setting.”

“The course taught me an awful lot about knowledge management and inspired me to work with our Associate Director of Organisational Development and Learning to drive forward and make a statement of purpose regarding KM within the organisation.”


Course outline and learning outcomes

While KM theory is embedded in human behaviour, successful implementation is increasingly related to the pressures on organisations to thrive in an increasingly complex and demanding digital environment. Successful knowledge managers must be able to address:

  • The digital present and future of KM platforms alongside an understanding of issues like big data and the prospect of artificial intelligence
  • The human-behaviour perspective (improving staff engagement, encouraging knowledge sharing, signposting skills and attributes)

This course, led by a KM consultant and trainer with intimate understanding of how KM is currently being considered in the workplace, will show you how to plan strategically and implement modern Knowledge Management for your organisation. Topics covered include:

  • Knowledge management principles and standards
  • KM software, platforms and systems
  • Types of KM strategies and maturity models
  • Organisational learning and the role of knowledge in decision making
  • Knowledge mapping
  • Communities – for customers, suppliers and the organisation

By the end of the course you will be able to:

  • Assess the work environment in which your KM strategy will need to thrive
  • Appraise and critique marketing material for current KM platforms and applications
  • Judge the feasibility and “stickability” of KM pilots, programmes and projects
  • Measure the progress of KM initiatives against expectations and realistic objectives
  • Partner with IT and Communications departments for win-win strategies
  • Benchmark your KM against the best in your sector

Booking and payment

If you require additional information about booking and payment please contact Gary Horrocks at Credit and debit cards are the preferred method of payment. Invoices are available on request.
Further information about course content is available from Dion Lindsay at


  • Dion Lindsay

    Dion Lindsay

    Dion Lindsay has a wealth of case studies and lessons from KM strategies and practice designed for rapidly expanding and ambitious enterprises, and is experienced in growing KM programmes both from scratch and from Library and Information Units. He has designed and implemented effective KM and IM strategies for major charities (Amnesty International, Macmillan Cancer Relief) and regulatory bodies and membership organisations (General Social Care Council, International Bureau for Fiscal Documentation). The author of books on Business Intelligence and Social Media Governance he designs KM strategies and programmes which engage stakeholders and staff, with demonstrable results. His expertise in running workshops will ensure you leave with KM plans and ambitions you believe in and can sell to your fund-holders and practitioners alike.



7 Ridgmount Street
WC1E 7AE London

United Kingdom

Event Format

Terms and conditions

  • Bookings

    UKeiG accepts bookings through the 'Book now' link provided on this page. All fees are payable in full prior to the date of the course. Cancellations received less than 7 working days before the start of the course will be subject to the full fee. For non-attendance at a course there will be no refunds and the full fee will be payable. Substitutions may be made at any time without additional cost.

    A cancellation fee of £25.00 + VAT is payable.

    Credit and debit cards are the preferred method of payment. Invoices are available on request. 

    UKeiG reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee. UKeiG reserves the right to make changes to the programme. UKeiG will not be liable for any consequential loss of travel or accommodation fees due to cancellation of the course.

    Please specify any special dietary requirements.

    If you require additional information about booking and payment please contact Gary Horrocks at