UKeiG Training: Practical Knowledge Management for Information Professionals

Dion Lindsay, DLC Ltd (New Knowledge Management Techniques)

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Thu, 30th Mar 2017 - 9:30am to 4:30pm

Demonstrate the value of Knowledge Management in your organisation and implement effective strategies.

  • Do you need to know how to convince senior management that managing knowledge is crucial? 
  • Do you want to find out how to actually "do" effective KM or develop a KM strategy? 

Then this practical course - based on extensive, real-life case studies - is a must!

Feedback from previous workshop

“a good introduction to a complicated subject”

“right mix of theoretical and practical”

 Who should attend?

  • Information Managers and staff who are planning or contemplating taking up KM as a key area of services for their library or information unit.
  • Information Professionals who see the need for a robust understanding of KM for their professional development
  • Information Managers in organisations preparing to embrace KM 

CILIP’s Professional Knowledge and Skills Base (PKSB)

This course supports the following elements of CILIP’s PKSB:

2 Knowledge and Information Management

  • 2.1 Knowledge Management
  • 2.6 Organisational knowledge/knowledge assets
  • 2.7 Knowledge Sharing and Collaboration

10. Strategy, Planning and Management

  • 10.1 Strategic Planning
  • 10.10 Change Management


Effectively managed knowledge is one of the greatest resources modern organisations possess – and information professionals, with their expertise and understanding of their organisation’s working needs, are well positioned to take the lead.

The concepts and theories of KM are essential when interacting with senior management and other key stakeholders but doing KM is intensely practical. Knowledge Managers have to find out what will work for their organisation, and discovering new ways to engage work colleagues will be challenging and fun.

  • How to decide the most appropriate KM initiative(s)
  • Designing your own KM development strategy – big bang or soft launch?
  • Selling KM to your users, managers and sponsors
  • Relating KM to your information services and the digital workplace
  • Quick wins – discussions and case studies
  • Developing your thinking about KM


  • Dion Lindsay

    Dion Lindsay

    Dion Lindsay has a wealth of case studies and lessons from KM strategies and practice designed for rapidly expanding and ambitious enterprises, and is experienced in growing KM programmes both from scratch and from Library and Information Units. He has designed and implemented effective KM and IM strategies for major charities (Amnesty International, Macmillan Cancer Relief) and regulatory bodies and membership organisations (General Social Care Council, International Bureau for Fiscal Documentation). The author of books on Business Intelligence and Social Media Governance he designs KM strategies and programmes which engage stakeholders and staff, with demonstrable results. His expertise in running workshops will ensure you leave with KM plans and ambitions you believe in and can sell to your fund-holders and practitioners alike.



7 Ridgmount Street
WC1E 7AE London

United Kingdom

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Terms and conditions

  • Bookings

    UKeiG accepts bookings through the 'Book now' link provided on this page. All fees are payable in full prior to the date of the course. Cancellations received less than 7 working days before the start of the course will be subject to the full fee. For non-attendance at a course there will be no refunds and the full fee will be payable. Substitutions may be made at any time without additional cost.

    A cancellation fee of £25.00 + VAT is payable.

    Credit and debit cards are the preferred method of payment. Invoices are available on request. 

    UKeiG reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee. UKeiG reserves the right to make changes to the programme. UKeiG will not be liable for any consequential loss of travel or accommodation fees due to cancellation of the course.

    Please specify any special dietary requirements.

    If you require additional information about booking and payment please contact Gary Horrocks at